General conditions of Sale

General Conditions of Sale

These General Conditions of Sale have been in force since 1st June 2025.

INTRODUCTION

This information is provided for the site https://ragno.com/ (Site).

Seller Data: RAGNO S.r.l., Via Giacomo Matteotti n. 115, 28077 Prato Sesia (NO) Italy, Chamber of Commerce of Biella, VAT number IT01872310022, Reachable through the contact form available on the website in the "Customer Service" section (Seller or Vendor).

Art. 1 Scope

1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site.

1.2 If made possible by the Site, the insertion of your tax code during a purchase implies that you are acting as a Consumer pursuant to art. 3, paragraph I, letter. a) of the Consumer Code (Legislative Decree 6 September 2005, n. 206). It is recalled that the quality of consumer is the natural person acting for purposes unrelated to the business, commercial, professional or craft eventually carried out. If, however, is given the opportunity to enter the VAT number (his or that of a legal person), this implies a purchase by way of "Professional", pursuant to art. 3, paragraph I, letter. c) of the Consumer Code. The quality of Professional is the natural person or legal entity acting in the exercise of its business, commercial, craft or professional activity, or its intermediary. The implications of buying as a Consumer rather than as a Professional will be described later in this document.

1.3 The terms indicated are intended as working days, therefore excluding Saturdays, Sundays and national holidays. The images and descriptions on the Site are intended as indicative only. The colors may differ from the real ones due to the settings of the computer systems or computers you use to view them. 

1.4 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. You are therefore invited to regularly access the Site and consult the most up-to-date version of the General Conditions of Sale before making any purchase.

1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.

1.6 The present General Sale Conditions do not regulate the sale of products and/or services by subjects other than the Seller that may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with such subjects, it is necessary to verify their conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not control and/or monitor the websites that can be consulted through such links. The Seller is therefore not responsible for the contents of such sites or for any errors and/or omissions and/or violations of law by the same.

1.7 You are required to carefully read these General Conditions of Sale as well as all other information that the Seller provides on the Site, including during the purchase process.

1.8 Unless otherwise agreed with the Seller, it is not possible to place orders by email on the Site. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.

1.9 The entirety of any element of the Site is the property of the Seller or a third party. Except with the specific written consent of the Seller, you may not reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or any part of the content of the Site. 

1.10 In no event shall Seller be liable to you or any third party for any indirect, incidental, special or consequential damages. This includes, but is not limited to, any loss of income or other indirect loss resulting from the use of or inability to use the Site. Seller makes no warranty or representation that: (i) the Site is free of viruses or programs that may damage data; (ii) the information contained on the Site is accurate, complete and current. 

Art. 2 Purchases on the Site

2.1 In order to make purchases on the Site it is necessary to follow the procedure present on the Site itself, entering the data requested from time to time. The contract of sale is concluded when the order reaches the server of the Seller.

2.2 Purchases on the Website are permitted only to users who qualify as consumers. Pursuant to art. 3, paragraph I, letter. a) of the Consumer Code, a consumer is defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional or craft activity that may be carried out.

2.3 You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Site. 

2.4 You warrant that the personal information provided by you is complete and truthful and you agree to indemnify and hold the Seller harmless from any damages, liabilities and/or penalties arising out of and/or in any way connected with the breach of this undertaking. You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of your Site access credentials.

2.5 The Seller reserves the right to refuse or cancel orders placed:

• by a user with whom a legal dispute is ongoing;
• by a user who has previously breached these General Terms and Conditions of Sale and/or the terms and/or conditions of a purchase agreement with the Seller;
• by a user involved in any kind of fraud, and in particular fraud involving credit card payments;
• by users who have provided false, incomplete, expired or otherwise incorrect identification data, or who have failed to promptly send the documents requested by the Seller;
• by a user who has made purchases on the Website that are abnormal in terms of type and quantity;
• by users who repeatedly and/or habitually return Products that: (i) have not been stored, handled or inspected with due care; (ii) are not intact, complete in all their parts, fully functional, and accompanied by all accessories and information leaflets (including identification tags, labels, and any single-use seals, where applicable); (iii) show signs of wear or dirt and have been used, washed, soiled or damaged, and bear evidence of use.

2.6 In order to place orders on the Site, it is not necessary to accept these General Conditions of Sale. However, sending the purchase order constitutes acceptance of this document.

2.7 After the purchase on the Site You will receive an order confirmation email.

2.8 Once the purchase has been completed, the Seller is unable to cancel or make any changes to the concluded sales contract. Should you wish to withdraw from the contract, you may exercise your right of withdrawal as set out in Article 7 below.

Art. 3 Availability of Products

3.1 The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the Product ordered is no longer available after the transmission of the purchase order.

3.2 On the Site information on Product availability is available. The availability of Products is continuously monitored and updated. However, since the Site may be visited by several users at the same time, it may happen that several users purchase the same Product at the same time. In such cases, therefore, the Product may be available for a short period of time, but it may be out of stock or not immediately available and it may be necessary to wait for restocking.

3.3 You will be informed in case of unavailability of the ordered Product. In this case you will be entitled to terminate the purchase contract. However, please note that before requesting the termination of the contract, the Seller reserves the right to implement these measures:

• If a restocking is not possible, the Seller will provide a different product of equivalent or higher value, subject to payment, in the latter case, of the difference, and upon express acceptance of the user.
• In the event that a reassortment is possible, an extension of the delivery terms, offered by the Seller, with indication of the new delivery term.

3.4 If a refund is requested for the amount paid for the purchase of Products which are subsequently found to be unavailable, the Seller shall make the refund within a maximum period of10 days. 

3.5 If you exercise your right to terminate the contract, the contract will be terminated. In the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applied, and any other additional cost, as resulting from the order (Total Amount Due) has already been made, the Seller will refund the Total Amount Due in accordance with the provisions of the article "Methods of payment" below.

Art. 4 Prices

4.1 On this Site all prices include VAT.

4.2 The Seller reserves the right to change the price of the Products at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site at the time of placing the order and that no account will be taken of any variations (upwards or downwards) following the transmission of the same. The price shown on the Product’s identification labels may differ from the price indicated on the Website at the time the order is placed. Please note that the price indicated on the Website at the time the order is submitted is the price that will be charged to you.

4.3 Shipping costs are charged to you for orders less than or equal to a specific amount (from time to time indicated on the Site): for higher amounts shipping is free.

4.4 The Seller will only dispatch the Products once it has received confirmation of authorisation for payment or credit of the Total Amount Due. Title to the Products will pass to you on dispatch, which will be deemed to be the time when the Product is handed over to the carrier. The risk of loss of or damage to the Products due to causes not attributable to the Seller shall pass to you when you or a third party appointed by you other than the carrier takes physical possession of the Products.

4.5 The purchase contract shall be terminated if you fail to pay the Total Amount Due. Unless otherwise agreed in writing with you, the order will be cancelled accordingly.

Article 5 Methods of payment

5.1 This article describes the payment methods available on the Site.

5.2 You may purchase via payment cards on the Site. The charge will be made only after (i) the data of Your payment card used for the payment have been verified and (ii) the issuer of the payment card used by You has issued the authorization to charge. In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), you are informed that you may be required to complete the purchase process by meeting the authentication criteria required by the payment institution in charge of handling the online payment transaction. The authentication criteria refer to the identity of the user (to meet this criterion the user must be registered on the Site during the purchase transaction) and the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to finalize the purchase on the Site. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller therefore never has access to and does not store, not even if you choose to store such data on the Site, the data of your payment card used to pay for the Products. The payment cards accepted can be viewed in the footer of the Site. The Seller accepts credit cards from the following circuits:

• Visa
• MasterCard
• Maestro
• American Express
• Apple Pay
• Google Pay
• UnionPay

5.3 On the Site you can complete your purchase by entering discount codes, coupons or vouchers. If the value of the discount code is less than the value of the order, the remaining amount can be completed according to the payment methods provided on the Site. Each discount code can be used for a single purchase and cannot be combined with other discounts or ongoing promotions. In no case can the vouchers be converted into money.

5.4 Any alternative methods other than the above are or will be described in this article.

• On the Site you can make purchases through the payment solution PayPal. If you choose PayPal as a means of payment, you will be redirected to the site www.paypal.it where you will make the payment according to the procedure provided and regulated by PayPal and the terms and conditions agreed between you and PayPal. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected to that account.
• On the Site you can also purchase Products using the service offered by Scalapay. If you decide to take advantage of this service, you will be able to pay for the Product in 3 instalments (or in a different number indicated on the Site) without interest. In addition to these conditions of sale, the conditions of use of Scalapay apply, which we invite you to view by accessing www.scalapay.com.

5.5 If, for any reason whatsoever, the Seller has to make any kind of refund to you for the purchase of one or more Products, the Seller will proceed with the refund on the same means of payment used by you. Any delays in the refund may depend on the bank, the type of credit card or the payment solution used.

Art. 6 Delivery of Products

6.1 The delivery of the Products is carried out in Italy, Spain, France, Germany, Belgium, and the Netherlands. However, the User may contact the Seller for further information regarding the delivery of the Products and to check the possibility of shipments to countries other than those indicated on the Site.

6.2 The delivery obligation is fulfilled by the transfer to you of the material availability or control of the Product.

6.3 The delivery time for Products is on average 7-10 days from the date the order is placed.

6.4 The term indicated in art. 6.3 is to be intended as indicative and not peremptory. The Seller therefore reserves the right to deliver the Products within the term of 30 days from the sending of the order. It is up to you to check the condition of the Product delivered. Being understood that the risk of loss or damage of the Product, for causes not attributable to the Seller is transferred when you, or a third party appointed by you and different from the carrier, materially comes into possession of the Product, the Seller recommends you to check the number of Products received and that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials and you are invited, in your interest, to indicate on the transport document of the carrier, any anomalies, accepting the package with reserve. In the event that the package presents obvious signs of tampering or alteration, it is appropriate to give prompt notice to the Seller. 

Art. 7 Right of withdrawal

7.1 We invite the user to read with particular attention to this article, which governs the right of withdrawal.

7.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller.

7.3 If you are a Consumer (and if no exceptions apply) you have the right to cancel the contract for the purchase of the Product without giving any reason and without incurring costs other than those provided for in this article within a period of thirty calendar days (Cooling-Off Period). The Withdrawal Period expires after 30 days:

• in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and nominated by you takes physical possession of the last Product; or
• in the case of an order for delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and nominated by you, takes physical possession of the last lot or piece.

7.4 To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To this end, you may write to the Seller using the contact form available on the Website, if provided, or by contacting customer service. You have exercised your right of withdrawal within the Withdrawal Period if notice of the exercise of your right of withdrawal is sent by you before the expiration of the Withdrawal Period.

7.5 The costs and organisation of the return of the Products, arising from your possible decision to exercise the right of withdrawal, shall be borne by the Seller. Therefore, unless otherwise agreed, the return of the Products to the Seller shall take place at the Seller’s expense and responsibility. You must agree with the Seller and/or the carrier appointed by the Seller on the collection date of the Products without undue delay and, in any event, within 14 calendar days from the date on which you notified the Seller of your decision to withdraw ("Return Period"). The Return Period shall be deemed observed if you dispatch the Products, using the carrier appointed by the Seller, before the expiry of the 14-day period.

7.6 In the case of a Multiple Order, and as a partial derogation from Article 7.5, the cost and organisation of the first return of the Products, following your possible decision to exercise the right of withdrawal, shall be borne by the Seller. Therefore, the cost, organisation, and responsibility for any subsequent returns of the Products shall be borne by the Consumer if you: (i) have already exercised the right of withdrawal once in relation to one or more Products from the Multiple Order, and have therefore already used the first return at the Seller’s expense; and (ii) subsequently exercise the right of withdrawal again in relation to other Products included in the same Multiple Order. The Products must be returned to the Seller’s registered office, or to another address indicated by the Seller. You must arrange for the return of the Products, using a carrier of your choice and at your own expense, without undue delay and in any event within 14 calendar days from the date on which you informed the Seller of your decision to withdraw. The Return Period shall be deemed observed if you dispatch the Products before the expiry of the 14-day period.

7.7 If the withdrawal is applicable, the Seller shall proceed to refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that the Products have been shipped using a carrier of the Consumer's choice and at the Consumer's expense, the Seller may suspend the refund until receipt of the Products or until the Consumer demonstrates that the Products have been returned, whichever is earlier.

7.8 In the case of a Multiple Order, and as a partial derogation from Article 7.7, the Seller shall not reimburse the flat-rate delivery costs, if applicable, in the event of a partial withdrawal.

7.9 The Consumer is only responsible for the diminished value of the goods resulting from handling the Product in a manner different from that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt. The Products must not have been used, washed, soiled, or damaged, and must show no signs of use. Moreover, the withdrawal is applied to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

7.10 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and operation of the Product, the Seller reserves the right to deduct from the amount of the refund an amount equal to this decrease in value. The Seller will give notice of this circumstance and of the consequent decrease in the refund amount, providing, if the refund has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product.

7.11 In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. The Product will remain with the Seller and be available for collection, which must take place at your expense and under your responsibility.

Art. 8 Legal Warranty of Conformity

8.1 The Legal Guarantee of Conformity is reserved for the Consumer. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.

8.2 The Seller shall be liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years from said delivery. The action for claiming defects not fraudulently concealed by the Seller is prescribed, in any case, in the term of twenty-six months from delivery of the goods.

8.3 A lack of conformity exists when the purchased Product:

• is not suitable for the purposes for which goods of the same type are normally used;
• does not conform to the description, type, quantity, and quality provided by the Seller, and does not possess the qualities of the item presented by the Seller to the consumer as a sample or model;

• does not possess the qualities and performance which are normal for goods of the same type and which the consumer can reasonably expect;
• is not suitable for the particular purpose intended by the consumer and made known to the Seller at the time of conclusion of the contract.

Therefore, any defects resulting from accidental events or from the user’s own responsibility, or from use of the Product not in accordance with its intended purpose and/or with the instructions provided in the accompanying documentation, are excluded from the scope of the Legal Guarantee.

8.4 Unless there is proof to the contrary, it shall be assumed that the lack of conformity that becomes apparent within twelve months from the delivery of the Product already existed on that date, unless such assumption is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the twelfth month following the delivery of the Product, it shall instead be the burden of the Consumer to prove that the lack of conformity already existed at the time of the delivery of the same.

8.5 If the Consumer reports a lack of conformity in the Product which, in the Seller’s sole discretion, cannot be verified remotely, the Seller undertakes to organise the return of the Products. Therefore, unless otherwise agreed, the return of Products to the Seller, where remote verification is not possible, shall be at the Seller’s expense and responsibility. The Seller reserves the right to examine the condition of the Product and, where applicable, to provide evidence to the Consumer that the alleged lack of conformity did not exist at the time of delivery or is incompatible with the nature of the Product or the nature of the reported defect. If no lack of conformity is found, the Product shall remain with the Seller and be made available to the Consumer for collection, which must take place at the Consumer’s expense and under their responsibility. The Product will be held by the Seller for a period of 30 days, after which the Seller reserves the right to dispose of the Product.

8.6 In case of lack of conformity of the good, the consumer has the right to the restoration of conformity, or to receive a proportional reduction in price, or termination of the contract on the basis of conditions established by Art. 135-bis and following of the Consumer Code.

8.7 In the event of termination of the contract, the Seller shall reimburse the Consumer the total amount paid, consisting of the purchase price of the Product, the shipping costs, and any other additional charges. In the event of a price reduction, the Seller shall refund the amount of the reduction, as previously agreed with the Consumer. The amount of the refund or the reduction will be credited to the payment method or solution used by the Consumer for the purchase.

8.8 The Seller shall not be liable for damages, of any nature whatsoever, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damages deriving from unforeseeable circumstances or force majeure.

8.9 If you made the purchase as a Professional, the previous paragraphs of this article do not apply. In this case the legal guarantee is governed by Art. 1490 et seq. of the Civil Code; namely, eventual defects shall be communicated until 8 days from the discovery and the legal action is expired after 1 year from the delivery. 

8.10 In the event of a safety recall of a Product, ordered by the responsible economic operator or ordered by a competent authority, the economic operator undertakes to offer the consumer an effective, free and timely remedy. The consumer will be able to choose between at least two of the following options, unless one of the solutions is impossible or involves disproportionate costs for the economic operator: (i) repair of the recalled Product; (ii) replacement of the recalled Product with a safe product of equal value and quality; (iii) reimbursement of the value of the recalled Product, at least equal to the price paid. If the repair or replacement is not completed within a reasonable time or causes significant inconvenience to the Consumer, the Consumer shall be entitled to a refund. If the recall provides that the Consumer can carry out the repair himself in a simple and safe manner, the trader shall provide all necessary instructions, free spare parts and, if necessary, software updates. Such repair shall not affect the Consumer's rights under applicable European legislation. If the recalled Product is disposed of by the Consumer, this shall be done in a safe manner and shall not affect the Consumer's right to a refund or replacement as provided for in these terms. The proposed remedies shall not incur any shipping or return costs to be borne by the Consumer. For any non-transportable Products, the trader shall arrange collection directly from the Consumer. For the purposes of this clause and in accordance with EU Regulation 2023/988, ‘trader’ means any entity involved in the supply and distribution chain, including manufacturers, importers, distributors or other entities responsible for placing on the market or handling products intended for consumers.

Art. 9 Manufacturer's Warranty

9.1 The Manufacturer's Warranty is an additional warranty to the Legal Warranty of Conformity eventually provided by the Seller on the Products. Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer (Conventional Warranty). You may enforce this warranty only against the manufacturer. The duration, extension, including territorial extension, the conditions and methods of use, the types of damage/defects covered and any limitations of the Conventional Guarantee depend on the individual manufacturer. The Conventional Guarantee is voluntary in nature and does not replace, limit, prejudice or exclude the Legal Guarantee.

Art. 10 Applicable law and competent court; out-of-court settlement of disputes

10.1 Contracts of purchase concluded through the Website are governed by what is indicated in these General Conditions of Sale and, as provided for, by the Italian Consumer Code.

10.2 The application of any more favourable and mandatory provisions provided by the law of the country in which consumers who do not have their habitual residence in Italy are domiciled shall remain unaffected.

10.3 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of this document, the competent court is the place where the user resides or has elected domicile. 

10.4 In case of professional user, for any dispute relating to the application, execution and interpretation of this document is instead competent the Court where the Seller is located in accordance with what is provided in the Introduction.

10.5 The Seller informs the user who has the status of Consumer that, in the event that he has made a complaint directly to the Seller, following which it has not been possible to resolve the dispute thus arising, the Seller shall provide information on the Alternative Dispute Resolution body or bodies for the extra-judicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Sales Conditions (ADR bodies), specifying whether or not he intends to make use of such bodies to resolve the dispute itself.

10.6 In any case, the right of the consumer user to refer the dispute arising from these General Conditions of Sale to the competent ordinary judge, whatever the outcome of the procedure for the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code, is not affected.

The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these Terms and Conditions of Sale, the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 5,000.00. The text of the regulation can be found on the website http://www.eur-lex.europa.eu.

Art. 11 Customer Service

11.1 It is possible to ask for information, send communications, request assistance or forward complaints by contacting the Seller at the addresses indicated in the Introduction, or by using the contact form eventually present on the Site.

11.2 The Seller shall respond in an approximate time of 5 days.

Art. 12 SMS Marketing Service

12.1 By accepting the Seller’s SMS marketing at the time of checkout and initiating a purchase or subscribing via our opt-in tools, you agree to receive recurring text notifications (regarding your order, including abandoned checkout reminders), marketing text offers, and transactional texts, including review requests. Message frequency may vary. Consent is not a condition of purchase.

12.2 If you wish to unsubscribe from receiving marketing text messages and notifications, reply STOP to any mobile message sent by us, or use the unsubscribe link provided in any of our messages. You understand and agree that alternative opt-out methods, such as the use of alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for this service, but you are responsible for any message and data rates imposed by your mobile service provider. Message and data rates may apply.

12.3 For any questions, text HELP to the number from which you received the messages. You may also contact us at https://ragno.com/pages/contatti for further information.

12.4 We reserve the right to modify at any time any telephone number or shortcode used to operate the service. You will be notified in such cases. You agree that any messages sent to a changed number or shortcode, including STOP or HELP requests, may not be received, and we shall not be liable for honouring requests made in such messages.

12.5 To the extent permitted by applicable law, you agree that we shall not be liable for any failure, delay, or misdelivery of any information sent via the service, any errors in such information, and/or any action you take or fail to take in reliance on the information or the Service.

12.6 Your right to privacy is important to us. You can view our Privacy Policy at https://ragno.com/pages/privacy-policy to understand how we collect and use your personal data.

Art. 13 Miscellaneous

13.1 This document fully governs the relationship between you and the Seller. In any event, the rights and obligations provided for by the law applicable from time to time are not affected.