On the Ragno.eu website you can also complete your order via guest mode, without registering your data.
Forgot your password? Don't worry! Click the menu item called Account and found at the top right. In the space for entering your password you will find the words "Have you forgotten your password?", click and proceed with the instructions provided.
Orders
If you are registered on the ragno.eu website you will be able to check the status of your order directly from your account once you have logged in. If you are not registered, however, you will be able to check the progress of your order via the link provided to you in the order confirmation email.
We are sorry, but we do not have the ability to cancel or make changes to orders that have already been confirmed. We therefore ask you to carefully check the products added to your cart before proceeding with confirmation and payment.
In any case, don't worry, once you receive your order you will still be able to take advantage of the free return!
Click the following link for information on the procedure.
Once you have placed the chosen product in your cart, click on Proceed. On the left side of this new screen you will see the "Discount Code" item. Enter the discount code you have in the space provided and click Apply.
To choose the correct size we invite you to consult our size guide. Click here to view it!
Buying online on Ragno.eu is really simple: - Choose the product you are interested in, select the color and size you prefer; - Click add to cart; - Click proceed; - Enter your contact details or, if you already have an Account, log in to your account; - Click on Go to payment; - Enter the data of your payment method and those relating to the billing address; - Click Pay Now to complete your order!
The Wishlist is a place where you can save your favorite Ragno items and purchase them later. Add a product to your Wishlist by clicking on the 💙 found in the product sheet, next to the Add to cart item. You can view your Wishlist at any time by clicking the Wishlist item at the top right.
Yes, the prices you find on Ragno.eu include VAT!
Do you want to read the general sales conditions? Click here .
Payments
On Ragno.eu you can pay comfortably with: - VISA, MASTERCARD and AMEX credit cards - Rechargeable credit cards (Postepay) - Maestro debit card - Paypal - Apple pay - Google pay - Afterpay
Your credit card is charged when you pay for your purchases.
Cash payment is currently not available.
Payment by bank transfer is currently not available.
Your payment may have been rejected for: - the data you entered may be incorrect: make sure you have entered all your card details correctly; - you have not activated the security code: some cards require a security code to avoid fraud.
Your card details are correct and your security code works, but you can't make the payment? Contact us now.
Purchasing on the Ragno.eu website is only permitted to users who qualify as consumers. Requests to issue an invoice, made at the same time as or after sending the purchase order, cannot be accepted.
Shipping
Shipping is free throughout Italy for orders over €69. If your order does not reach this amount we will apply a standard rate of €9.90.
We currently only ship to Italy, but we will soon open shipments to other countries.
Your order will be delivered within 3 to 7 working days of receiving your order. During particular events (Black Friday, Sales, summer closure) the delivery of your order may be delayed, despite our care in respecting the times indicated.
If you are registered on the ragno.eu website you will be able to check the status of your order directly from your account once you have logged in. If you are not registered, however, you will be able to check the progress of your order via the link provided to you in the order confirmation email.
If you have entered an incorrect address you can contact our customer service by clicking directly here .
The TNT courier will take charge of your delivery. Ragno.eu reserves the right to use a different courier if it deems it appropriate for the good of the customer.
In this case the courier will leave a notice of passage at your address and will attempt a second delivery, always remaining within the 7 working days. If the second delivery attempt is also unsuccessful, your order will be "in stock".
If your package is delivered, but you do not have it, you will need to contact the courier.
Returns and refunds
Of course, the important thing is that the product you are returning is intact, never used, with the original label and packaging.
For hygiene reasons we do not accept returns for underwear.
To make a return you can contact our customer service by clicking here
The costs of the first shipment resulting from your choice to return the products to us are at our expense.
The cost, organization and responsibility for the transport of any shipments subsequent to the first, in relation to a multiple order, will be your responsibility.
You have 30 days to request the return of your order.
After the return request you have 14 calendar days to send us the products you want to return. For more information you can consult our General Conditions of Sale here
If during your purchases you got the wrong size and color you can return it and purchase the items in the correct color and/or size later.
You can contact our customer service by clicking here.
You can contact our customer service by clicking here .
If you have requested a refund, this will be given to you via the same payment method you used to make your purchase. Do you want more information? Click here .
Your refund will be made within 14 days of receiving your package in our warehouse!
Shops
Consult our store locator to find the one closest to you! Click here .
